Return and Refund Policy
We require that you fill out the RMA Form for Returns. All returns that are made without prior notification will be disregarded.
Our Return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. All returns are subject to a 20% restocking fee. Any item not in its original condition, is damaged, missing parts, tampered with or used in any manner will not be applicable for a return or exchange.
Our Warranty policy lasts for 30 days unless marked otherwise on your invoice. Our warranty covers DOA (Dead on Arrival) of Hardware only. Software configurations or Licensing is not covered by our warranty.
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send an email, to the email address provided to us in your order, to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be applied to your original method of payment.
To return your product, you should mail your product to:
RMA #[Your RMA Number]
3060 Raymond St.
Santa Clara, CA 95054
You will be responsible for paying for your own shipping costs for returning any items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
All returns must be made with a shipping service that provides tracking for your package.
If you purchase through our website, your phone number must be active, and you will need to confirm your legitimacy by phone before we can process your order.
We do not work with Freight Forwarders.