Current Opportunities To Fill:
UNIXSurplus Inc. Seeks Computer User Support Specialist in Santa Clara, CA.
- Provide computer technical support for clients both onsite and remote.
- Support clients mainly in Asia (Included China, Hong Kong, Malaysia, Singapore, Taiwan.)
- Troubleshoot and resolve hardware, connection and software issues reported to the help desk. Escalate requests to Network Team as needed.
- Replace or repair defective parts and equipment.
- Monitor and remove virus, spyware, and other non-authorized software.
- Maintain IT asset Management System ensuring that all assets are recorded and updated/removed when required.
- Create, change and delete user accounts.
- Maintain proper documentation for clients as well as internal processes.
- Perform daily backup operations, ensuring all required file systems and system data are successfully backed up for clients.
- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups for clients.
- Purchase hardware and software following set procedures with guidance from Systems Manager.
Required Job Qualifications:
- A Bachelor's degree in Business, Computer Science or a related field plus 1-year of experience.
- The ability to speak Mandarin.
- Experience in MS office pro 2010-2016 suite and Adobe illustrator.
- Experience with the following: Windows 7,8,10 pro, Windows server 2012r2, and 2016.
- Experience with Server, Storage and Switch field.
- Knowledge of Motherboard, processors, electronic equipment, and computer hardware and software, including applications and programming.
- The ability to assess customer needs, meet quality standards and evaluate customer satisfaction.
- Knowledge of basic computer components and architectures, including the functions of various components and peripherals (e.g. central processing units (CPUs), network interface cards (NICs), data storage.).
- Requires frequent travel to Asia.
Applicants who are interested in this position may apply online using JOB ID# 79439.
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